This is a summary of our Policies. Please see our Safety page for rules governing safe operation of Expert Party Planners' equipment.
Expert Party Planners cannot guarantee weather conditions and we reserve the right to cancel or reschedule rental prior to delivery if severe weather conditions are imminent or if we have any reason to blieve that the inflatable equipment and/or its users may be in danger. Some examples of severe weather are high winds, excessive rain and lightening. In the event of severe weather during a rental, customer agrees that they will unplug the inflatable, allow it to deflate, and not use the inflatable until the severe weather ends.
Expert Party Planners will deliver the rental equipment to the location specified by the customer as listed on the invoice. Expert Party Planners will deliver, set up equipment, if necessary, and will pick up rental equipment and any associated equipment or packing materials at the specified time.
Customer will receive a full refund of deposit with cancellation at least one week prior to reservation date. If customer cancels less than one week prior to reservation date, Expert Party Planners will keep the deposit but customer may apply it to a future rental within a 30 day period.